Help · Remote support
Need help? Connect with NewRockIT remotely.
Secure remote IT support for West Monroe, Monroe, and Ruston. Clients across Northeast Louisiana and nationwide can start a secure remote support session so we can diagnose issues, install updates, and fix problems on your machine without an on-site visit—when appropriate.
Secure remote assistance
Download our Splashtop SOS package to allow a NewRockIT technician temporary, supervised access to your device. You stay in control of the session.
Opens Splashtop SOS in a new tab · Works on Windows and macOS
Prefer to talk first?
Call or email us and we will start the session with you—or schedule a time that works.
- (318) 532-5964
- hello@newrockit.com
- Monday–Friday, 8:00 AM – 5:00 PM
How it works
Three simple steps
01
Start the remote session
Click “Get remote help” below. Your browser will download the NewRockIT Splashtop SOS app for your computer.
02
Open the app and allow access
Run the download when prompted. Approve any security prompts so a NewRockIT technician can connect securely.
03
Stay on the line with us
Keep your phone nearby. We will walk you through what we are doing and only access systems you authorize.
Your security matters
Sessions are initiated by the client. You download Splashtop SOS from this page or from a link we send after you call us. Never run remote tools because an unexpected caller claimed to be IT. NewRockIT will not ask you to install a support app you did not start yourself. Encryption is industry-standard; you stay in control of the session and can end it at any time.
Not a client yet? Reach out and we will get you set up.