Privacy Policy

At NewRockIT, we are committed to protecting your privacy. This policy describes how we collect, use, and safeguard information when you visit our website or engage with our services.

Information we collect

We may collect information you voluntarily provide, including:

• Name, email address, phone number, and company name
• Mobile numbers and SMS opt-in consent when you text JOIN to (318) 327-0682 or otherwise request text messages from us
• Details you share in contact forms or discovery conversations
• Technical data such as browser type, device, and approximate location when you visit the site (via standard server or analytics logs, if enabled)

How we use information

We use information to:

• Respond to inquiries and provide requested services
• Improve our website, content, and client experience
• Send relevant follow-up communications related to your request
• Send SMS support updates, ticket notifications, and appointment reminders after you opt in
• Meet legal, security, and operational requirements

Sharing of information

We do not sell personal information. Mobile opt-in data will not be shared with third parties. We may share other data with trusted processors who help us operate our business (for example, email or hosting providers) under appropriate confidentiality obligations, or when required by law.

SMS / text messaging

Text JOIN to (318) 327-0682 to receive support updates, ticket notifications, and appointment reminders from NEWROCKIT, LLC. Message frequency varies (up to 10 msgs/month). Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. View our Privacy Policy and Terms & Conditions. Mobile opt-in data will not be shared with third parties.

NEWROCKIT, LLC (doing business as NewRockIT) offers an SMS program for clients and contacts who opt in. Text messaging is optional. Consent is not a condition of purchase or of receiving IT services.

Brand name

Messages are sent by NEWROCKIT, LLC under the NewRockIT brand.

How to opt in

Text JOIN to (318) 327-0682. You may also learn about this keyword and number in appointment confirmation emails and support communications. Opting in records your mobile number and your consent to receive texts.

Types of messages being sent

After you opt in, we send support updates, ticket notifications, and appointment reminders.

Message frequency

Message frequency varies (up to 10 msgs/month).

Message and data rates

Message and data rates may apply.

HELP information

Text HELP to (318) 327-0682 for help. You may also email hello@newrockit.com or call (318) 532-5964.

STOP / opt-out

Text STOP to (318) 327-0682 to stop messages and unsubscribe. After you opt out we will send a confirmation and will not send further SMS unless you opt in again.

Mobile opt-in data

When you opt in we collect your mobile number and a record of your consent. We use that information only to send the messages described above and to honor STOP and HELP requests. Mobile opt-in data will not be shared with third parties. We do not sell, rent, or share your mobile number or SMS consent with third parties or affiliates for their marketing or promotional use.

SMS program terms are also in our Terms & Conditions.

Cookies and analytics

Our site may use essential cookies required for basic functionality. We also use Google Analytics 4 to understand aggregate traffic and how visitors use the site (for example, pages viewed and approximate location). Google may process this data under its own privacy policy. IP anonymization is enabled where supported. You can control or block analytics cookies through your browser settings or Google's opt-out tools.

Data security

We implement reasonable administrative and technical safeguards to protect information. No method of transmission over the internet is completely secure; we encourage you to contact us with any security concerns.

Your choices

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law. Contact us at hello@newrockit.com. To stop SMS messages, text STOP to (318) 327-0682.

Third-party links

Our website may link to external sites (including a client portal). We are not responsible for the privacy practices of those sites.

Related

Use of this website is also subject to our Terms of Use, including SMS Terms & Conditions.

Changes

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the latest revision.

Contact

Questions about this policy? Email hello@newrockit.com or call (318) 532-5964.