Construction & trades
IT for construction and trades in West Monroe, Monroe, and Ruston
Owner-operated firms along I-20 already live in exceptions: a superintendent who never comes in, a warehouse in West Monroe, an office in Ruston, and job costing that still lives in a workbook. NewRockIT runs Microsoft 365, endpoints, and backups for that shape of company—and will build an internal tool when the SaaS demo cannot follow the way you actually invoice.
Field staff and one tenant
Identity and device policy should not care which side of the river someone sits on. MFA and Conditional Access are the default. Shared “shop” PCs and leftover vendor logins are how accounts stay open after a project ends. We document joiner/leaver the same way we would for a clinic—because a terminated estimator with mailbox access is still a business problem.
On-site work is for new-office Wi-Fi, a firewall, a NAS, or a trailer that needs more than a consumer mesh. Day-to-day tickets close over Splashtop from /help. Help desk is Monday–Friday, 8:00 AM – 5:00 PM Central. We do not sell a 15-minute physical SLA at 2:00 AM on a jobsite. Superintendents who live on a cell phone as the “office line” can move that 318 number onto SimpleVoice hosted VoIP so the truck, the yard, and the office ring as one business—details on the VoIP page.
When the spreadsheet is the product
Job costing, takeoff-adjacent trackers, and owner reporting often outgrow Excel without needing an ERP army. Discovery writes down users and the ugly parts of the process before anyone opens an IDE. Microsoft 365 and Power Platform where they will actually carry the load; custom code where a canvas app will collapse.
Go-live includes backups, who has admin, and what happens when the person who “knows the system” leaves. That is why this sits next to managed IT instead of a freelance handoff.
Related services
Managed IT
Proactive monitoring, help desk support, and infrastructure management so your team can focus on the work that grows the business.
Development
Purpose-built software, integrations, and automation that replace spreadsheets, eliminate busywork, and fit the way your business actually operates.
Microsoft 365
Migration, configuration, security, and adoption support for Microsoft 365, Azure, and the modern workplace stack your team relies on every day.
Consulting
Independent guidance on technology roadmaps, vendor selection, security posture, and IT investments that support real business outcomes.
Cybersecurity
Identity-first security, email protection, DNS filtering, EDR, backups, and ransomware readiness—scoped for SMBs, not a pretend 24/7 SOC.
VoIP
SimpleVoice is NewRockIT’s hosted business phone system: keep your numbers, auto attendants, queues, and apps on every device—run by the same person who runs your IT.
Frequently asked questions
Do you come on-site to a job trailer?+
When the work is physical and scheduled during Monday–Friday, 8:00 AM – 5:00 PM. Most tickets are remote. We will tell you in advance which it is.
Can field techs stay on the same Microsoft 365 tenant as the office?+
Yes. That is the normal design. Location of the mailbox does not change the identity standard.
Will you replace our accounting package?+
Only if that is the actual product. More often we integrate around it or replace the spreadsheet that sits beside it.
Can job-site phones share the office number?+
Yes. SimpleVoice hosted VoIP puts the same business number on desk, mobile, and desktop apps so a superintendent is not the “main line.” Details: /services/voip and https://simplevoice.net.
Talk through IT for construction & trades
Help desk is Monday–Friday, 8:00 AM – 5:00 PM. Monitoring of covered systems can run continuously.