Services · SimpleVoice
SimpleVoice is NewRockIT’s hosted VoIP for businesses in West Monroe, Monroe, Ruston, and across Northeast Louisiana, plus remote staff nationwide. Standard is $24.50 per user per month with unlimited US and Canada calling, auto attendants, queues, and recording. Keep the numbers customers already know.
VoIP is the technology that carries calls over the internet. A cloud PBX—also called hosted VoIP or a hosted phone system—is the business layer on top: extensions, auto attendants, queues, voicemail, and recording, in the cloud instead of a box in the closet. SimpleVoice is that product, from NewRockIT. See what a cloud PBX is on the product site. This page is how we sell and run it for Northeast Louisiana shops without a second vendor who does not know the network.
National UCaaS suites (RingCentral-class) sell a collaboration stack most ten-person firms will not use. A $14 virtual number is the other extreme: a professional caller ID on a cell phone, not a phone system. SimpleVoice sits in the middle—a real hosted PBX at a published per-user price. The part a portal cannot see is still ours: QoS on the LAN, Wi-Fi that does not drop voice, Microsoft 365 next to the dialer, and a named person in West Monroe when something breaks.
Call flows, number porting, E911, STIR/SHAKEN, apps, and US-based phone support sit in SimpleVoice. Discovery, network readiness, Microsoft 365, desk-phone decisions, and managed IT sit in the same NewRockIT practice. You are not buying a white-label from a catalog and hoping a carrier picks up. Specs, comparisons, and signup are on simplevoice.net because that is the product site—not because someone else owns the relationship.
Porting keeps the 318 numbers customers already dial. How a port works, including what the current carrier has to release, is on SimpleVoice number porting. We do not publish a day count for a port.
Digital fax is Premium, not Standard. Premium is $34.50 per user per month and includes one fax number per three seats. Standard stays $24.50 and does not include fax, SMS, or transcription.
Microsoft Teams can stay the meeting place. SimpleVoice is the phone system: extensions, queues, and the desk or mobile app that rings the business number. You do not have to pick one product for both jobs.
The office network still carries the calls. A faster internet plan does not fix Wi-Fi, a guest network that can see the file server, or phones that fall apart when a backup runs. NewRockIT does not sell the internet circuit. Read why your internet plan is not your office network.
Included on Standard
Auto attendants, queues, recording, a dedicated number, and multi-device apps ship on Standard. SMS, transcription, and digital fax are Premium. Full feature notes and knowledge-base articles: SimpleVoice features.
Professional greetings, time-of-day routing, and a directory so callers reach the right person instead of a cell-phone tree.
Full feature notesInbound calls ring the next available person so a two-person shop still sounds staffed.
Full feature notesKeep the 318 (or any US) numbers already on the website, truck, and Google Business Profile. Most ports complete with no downtime.
Full feature notesAnswer from a desk phone, iOS, Android, or desktop. One presence, one voicemail, one business caller ID.
Full feature notesRecording and usage reports ship on Standard. Confirm consent rules with counsel before you enable it.
Full feature notesEmergency calling with a registered location, and caller-ID attestation so the number presents as a business—not spoofed spam.
Full feature notesText from the office number and send digital fax on Premium. Standard is voice-first on purpose.
Full feature notesCall activity can sit next to Salesforce, HubSpot, Microsoft 365, or a custom API so notes are not copy-pasted.
Full feature notesPublished pricing
Standard is $24.50 per user per month as of August 2026. A 10-user team is $245/month for a full PBX. Confirm live rates, taxes, and the 30-day guarantee on SimpleVoice pricing. Managed IT around the phones is a separate engagement after discovery—the seat price is the phone system, not a bait IT menu.
Standard
A full hosted PBX, not a virtual number on a cell phone.
$24.50/user/month
Most popular
Standard plus messaging, transcription, and digital fax.
$34.50/user/month
Enterprise
Bulk pricing and a custom rollout for teams of 50+ users.
Custom
Small businesses replacing a cell phone or an aging key system. Clinics and law offices that need recording and private routing without an enterprise contract. Healthcare clinics, construction and trades, and multi-location teams that keep a 318 identity while staff work from a truck, a second office, or home. Industry setups and comparisons: SimpleVoice solutions.
On-site by arrangement in West Monroe, Monroe, Ruston, Calhoun, Bastrop, and the rest of Ouachita Parish. Remote nationwide for the same phone system and the same Microsoft tenant.
Product site
Specs, comparisons, and the knowledge base
Features, pricing, RingCentral / Grasshopper / Quo comparisons, and kb.simplevoice.net.
The rest of the stack
Managed IT and Microsoft 365 around the phones
Voice quality follows the network. Identity and mail stay on Microsoft 365. We own those with you.
SimpleVoice is NewRockIT’s hosted business phone system (https://simplevoice.net): cloud PBX, number porting, E911, and US-based phone support. The same West Monroe practice that runs Microsoft 365 and managed IT owns the phones—call flows, go-live, and the named person when something sounds wrong. Specs and signup live on simplevoice.net.
Standard is $24.50 per user per month. Premium is $34.50. Enterprise is custom for 50+ users. Unlimited auto attendants, queues, and recording are included on Standard—not add-ons. Confirm current rates on https://simplevoice.net/pricing. Telecom taxes and regulatory fees can still apply.
Yes. Number porting moves 318 and other US business numbers to SimpleVoice so customers keep dialing the same line. In most cases there is no downtime. Details: https://simplevoice.net/number-porting
No. iOS, Android, and desktop apps are enough. Many existing SIP desk phones can be reprovisioned. New hardware is optional, not a requirement.
SimpleVoice is a hosted PBX (cloud PBX): auto attendants, queues, recording, extensions, and multi-device presence. A virtual number puts a professional caller ID on a cell phone; it is not a full office system. See https://simplevoice.net/cloud-pbx.
Yes. SimpleVoice is sold and supported from West Monroe for teams in Monroe, Ruston, Calhoun, Bastrop, and nationwide remote staff on the same system. City pages: https://simplevoice.net/locations.
US-based support covers the phone system. NewRockIT human help desk and on-site work are Monday–Friday, 8:00 AM – 5:00 PM Central unless a written agreement says otherwise. Monitoring of covered IT systems can run continuously. We do not claim overnight on-site coverage.
No. SimpleVoice offers encrypted voice paths, recording when you enable it, and a conversation about a BAA when your compliance team needs one. We will not call that a HIPAA certification. Clinic work starts with identity, backups, and honest scope.
Many teams launch in a few days once call flows are decided. Number porting is the usual variable. We will not promise a Friday-night cutover if the circuit, DNS, or port window is not actually ready.
VoIP is only as good as the path it rides. Discovery includes bandwidth, Wi-Fi, and whether voice should be prioritized on the LAN. That network work is our managed IT—not something a phone portal can fix from the cloud.
Proactive monitoring, help desk support, and infrastructure management so your team can focus on the work that grows the business.
Purpose-built software, integrations, and automation that replace spreadsheets, eliminate busywork, and fit the way your business actually operates.
Migration, configuration, security, and adoption support for Microsoft 365, Azure, and the modern workplace stack your team relies on every day.
Independent guidance on technology roadmaps, vendor selection, security posture, and IT investments that support real business outcomes.
Tell us about your numbers, call flows, and internet. We will put SimpleVoice on a practical go-live—not a generic pitch deck.